RE/MAX Coastal is an estate agency, whose core business it is to purchase, sell, let, hire, and manage immovable property on behalf RE/MAX Coastal clients. In conducting our business, it is crucial for RE/MAX Coastal to process certain personal information.
What personal information do we collect about you?
As an estate agency, we process different kinds of information about you, depending on the manner in which we are required to engage with you.
In general, the personal information we process includes:
- Identity data: name and registration number of your company or entity if you are a legal person, first name and surname and identity number if you are a natural person or the representative of a legal person.
- Contact data: address, email address, contact number.
- Financial data: bank account and card details, credit history.
- Transaction data: details about payments and products/services you have purchased from us.
- Historic information: information about your previous residences, employment history, and related information.
- Personal preferences: information on your property preferences.
- Special personal information: disability information or medical history (where specific access requirements are provided to us), and citizenship / residency status.
- Technical data: includes IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website. As well as information about your visit, including the full URLs, clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
- Profile data: username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage data: information about how you use our Website, products and services
- Marketing and communications data: your preferences in receiving marketing from us and our third parties and your communication preferences.
For RE/MAX Coastal employees, we process certain additional personal information for employment record-keeping and human resource purposes. If you are a RE/MAX Coastal employee and should you require further detail on this, please contact the Information Officer directly.
How do we collect your personal information?
Direct interactions: by way of filling in forms, contracts, email or telephone correspondence, purchasing or subscribing to products / services, and via our Website.
Automated technologies or interactions: we automatically collect technical data about your equipment, browsing actions and patterns as you use our Website. We collect this personal information by using cookies and other similar technologies.
Third parties or publicly available sources: example, business partners, sub-contractors or credit reference agencies.
Why do we use your personal information?
RE/MAX Coastal will only use your personal information when the law allows us to. This will include processing your personal information in order to:
- Provide services to you.
- Verify your identity.
- Register you as a customer.
- Assess your credit worthiness in respect of the services for which you’re engaging us.
- Conduct market research and analysis, include data analytics for our website.
- Market material to you, in which we believe you will have an interest and in respect of which you may unsubscribe using the unsubscribe link at the bottom of all email correspondence.
- Send updates on the property market to you.
- For general commercial purposes related to our legitimate interests.
- To comply with legal or regulatory obligations.
We will only ever use your personal information for the purposes for which we collected it, unless there is a lawful and justifiable reason to do otherwise. Our conduct, in this regard, will be dictated by the provisions of POPI and South African law.
We will provide you with choices regarding certain personal information uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased services from us. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a product / service purchase, product / service experience or other transactions.
Will we share your personal information?
We may share your personal information with:
- Our service providers, such as cloud-storage companies and technical support related RE/MAX offices, who provide services similar to our own
- Your legal providers, and legal providers of the parties who are party to a transaction with you parties you have instructed us to share your details with
- Prospective purchasers, sellers, lessors, and lessees (where applicable)
- Body Corporates and related entities, as required in relation to the property in which you exhibit an interest governmental bodies and other such entities, as required under law
- With credit bureaus to report account information, as permitted by law
- With social media platforms when you use tools or functionality on our Website provided by those platforms (such as "recommend" or "share" buttons)
- With marketing partners where you register for events or other related events
- For business transactions like a merger, or sale of our assets, or as part of the due diligence for such contemplated transactions. If a corporate transaction occurs, we will provide notification of any changes to control of your personal information, as well as choices you may have.
How secure is our data?
We process and protect your personal information in accordance with industry standards, set by inter alia POPI and the Estates Agency Affairs Board of South Africa.
While we have taken all reasonably practicable steps to protect your personal information, we cannot guarantee that it will not be subject to a security compromise. In such cases, however, we have put in place procedures to deal with any suspected personal information breach and will notify the Information Regulator and, subject to the provisions of POPI, you of any security compromise where we are legally required to do so.
How long will we use your personal information for?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal Information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Queries, complaints and objections
Should you have any queries, complaints and objections about the manner in which your information is processed, or should you wish to access or correct your personal information with us, please send an email to:
RE/MAX Coastal (Knysna): firstname.lastname@example.org
RE/MAX Eden (Wilderness): email@example.com
RE/MAX Lakes (Sedgefield): firstname.lastname@example.org
Note that you are also entitled to direct any such queries, complaints or objections to the Information Regulator at complaints.IR@justice.gov.za.